This is a role for someone who enjoys working close to the business: understanding how things actually work today, spotting opportunities to improve them, and turning those ideas into structured, real-world solutions that make a difference.

You’ll lead our AI & Automation function and collaborate with teams across the company: from Support and Compliance to Finance, Legal, IT and beyond, helping us scale what’s already working and explore what’s possible next.

This role is open in our Stockholm office in Urban Escape, Regeringsgatan 25.

What you’ll be doing

• Working closely with teams across the business
  You’ll spend time with different departments to understand their workflows, challenges, and goals and help identify where automation or AI can create real value.

• Turning ideas into clear, actionable plans
  You’ll take insights from the business and turn them into detailed project specifications (e.g., workflow descriptions, pain points, feasibility assessments, and expected outcomes), giving our development team everything they need to build effectively.

• Building and prioritising our pipeline
  You’ll own and continuously evolve our AI & Automation roadmap, balancing impact, feasibility, and readiness across the organisation.

• Supporting adoption and understanding
  You’ll help teams feel confident using AI tools and solutions through workshops, demos, and by showcasing what’s already been achieved.

• Leading and growing the team
  You’ll support and guide a small, growing team, but your primary output isn't management. It's the project specs and pipeline that drive what gets built next. You'll create clarity around priorities and make sure the team always knows what to build and why.

A quick clarification: This role is focused on business process automation and applied AI across the organisation. It is not about building AI features for games.

We think you’ll enjoy this role if you:

• Have experience writing technical specifications, project briefs, or requirements documents that development teams actually used to build from

• Have 10+ years of experience in technology, business analysis, systems analysis or similar

• Have worked closely with business stakeholders, not just in purely technical roles

• Have hands-on experience delivering automation end-to-end

• Are comfortable working across different business areas

• Communicate clearly and enjoy making complex topics easy to understand

• Feel comfortable presenting to senior stakeholders

• Are based in (or open to relocating to) Stockholm

It’s a plus if you also have

• Experience with applied AI tools (e.g. GPT, Azure OpenAI, Copilot, Power Automate)

• Experience in regulated environments (e.g. iGaming)

• Experience managing or mentoring a team

• Worked with process improvement or maturity frameworks

• Experience showcasing work through demos, training, or presentations

• A habit of measuring impact (efficiency gains, cost savings, etc.)

What success could look like
In your first months, you’ll start building relationships across the business, shape a clear pipeline of opportunities, and help bring several initiatives into development, while creating visibility and understanding at the leadership level.

Why this role matters
A small team at Relax has already delivered meaningful impact through automation and AI: from reducing manual work to improving response times and enabling teams to focus on higher-value tasks. This role is about helping us scale that impact thoughtfully across the company.